Shipping policy

Shipping Policy

Thank you for supporting Toying Around & HobKnobin! Every item is thoughtfully handmade and carefully packaged from our small family business in Idaho.

Processing Times

Most orders are processed within:
3–5 business days

Please note:

  • Processing times may vary during holidays, sales, or high-volume periods.
  • Custom, personalized, wholesale, or bulk orders may require additional production time.

If you need your order sooner, please contact us before purchasing to discuss rush options.

Shipping Carriers

We ship using trusted carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL 

Carrier selection is based on package size, destination, and the best available shipping rate.

If you require a specific carrier, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package size
  • Weight
  • Shipping destination
  • Carrier rates

Because our products are handmade from natural wood materials, exact package weights can occasionally vary.

In rare cases where actual shipping costs exceed the estimated amount charged at checkout, we may contact you regarding additional shipping fees before shipment.

Tracking Information

Once your order ships, you will receive tracking information via email.

Please allow carriers additional transit time during holidays or severe weather conditions.

Lost, Delayed or Stolen Packages

Once your package has been handed over to the shipping carrier, delivery responsibility transfers to the carrier.

Toying Around & HobKnobin is not responsible for:

  • Shipping delays
  • Lost packages
  • Stolen packages
  • Carrier-related delivery issues

If your package appears delayed or lost, please contact the shipping carrier directly. We are happy to assist by providing tracking details whenever possible.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to:

  • Incorrect address
  • Undeliverable address
  • Failure to collect package

The customer will be responsible for any re-shipping fees.

Refunds will not be issued for returned packages.

International Shipping

International customers are responsible for:

  • Customs fees
  • Import taxes
  • VAT charges
  • Additional country-specific delivery fees

Delivery times for international shipments may vary depending on customs processing and local postal services.

Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery
  • Include clear photos of:
    • The damaged item
    • Packaging materials
    • Shipping label and box

Many shipments include carrier insurance coverage, and we will gladly help guide you through the claims process when applicable.

Wholesale & Bulk Orders

Wholesale and bulk orders may require:

  • Extended processing times
  • Freight shipping arrangements
  • Custom shipping quotes

Please contact us directly for wholesale inquiries and shipping estimates.

Questions?

If you have any questions about shipping, processing times, or delivery estimates, please feel free to contact us before placing your order.

Thank you for supporting our handmade small business 💛